User Data Deletion
You can request deletion of your VoiceMart account and associated personal data at any time. This page explains how to submit a request and what we delete.
How to request deletion
- Email support@voicemart.in from the email linked to your account, or from any email if you register by phone only.
- Use the subject line: VoiceMart data deletion request.
- Include your registered mobile number (required) and, if applicable, your full name and the email on the account.
- If you ordered via WhatsApp, include the WhatsApp number you used to message us.
What we delete
After verifying your identity, we will delete or anonymise, where possible:
- Your account profile (name, phone, email, addresses).
- Saved preferences and wallet balance records (after settling any outstanding balance).
- Voice recordings and WhatsApp chat content used for ordering.
- Marketing and support communication preferences.
What we may retain
We may retain certain information when required by law or for legitimate business purposes, including:
- Order and invoice records for tax, accounting, and dispute resolution.
- Payment transaction references (not full card/UPI credentials).
- Minimal logs needed for fraud prevention and security.
Retained data is limited to what is necessary and protected under our Privacy Policy.
Processing time
We aim to complete verified deletion requests within 30 days. We will email you when deletion is done or if we need more information to verify your request.
WhatsApp & Meta
If you used WhatsApp to order, deleting your VoiceMart account also stops our use of your data for ordering. Message history on your device is controlled by WhatsApp/Meta. For Meta platform data, you may also use Meta’s account tools where applicable.
Questions
See our Privacy Policy or contact support@voicemart.in.
This page satisfies Meta / Facebook app verification requirements for user data deletion instructions.